Frequently Asked Questions
Everything you need to know about shopping with Esrak Shoe House.
How do I know my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it against our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn footwear in its original packaging. Simply visit our returns portal to initiate the process.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, high-quality synthetics, and eco-friendly textiles. Please check the 'Material & Care' section on the specific product page for details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Esrak Shoe House ships to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your destination.